Formation Réussir la certification ITIL 4 Specialist : High Velocity IT

• Réussir la certification ITIL 4 Specialist: High Velocity IT et devenir Certifié ITIL 4 Specialist: High Velocity IT
• Comprendre les concepts relatifs à la nature très dynamique de l’entreprise numérique, y compris ses demandes vis à vis de l’IT
• Comprendre le cycle de vie des produits numériques en termes de «modèle opérationnel» ITIL
• Comprendre l’importance des principes directeurs d’ITIL et des autres concepts fondamentaux permettant d’obtenir Une IT performante
• Savoir contribuer à la création de valeur à l’aide des produits numériques
• Préparer, Réviser et Acquérir les trucs et astuces pour réussir l'examen officiel ITIL 4 Specialist: High Velocity IT

La formation ITIL 4 High Velocity IT fournit aux participants une compréhension de la manière dont les organisations numériques et les modèles d’exploitation numériques fonctionnent dans des environnements à haute vitesse, en se concentrant sur la livraison rapide de produits et services pour obtenir une valeur maximale. La formation fournit au candidat une compréhension des pratiques de travail telles que Agile et Lean, ainsi que des pratiques et technologies techniques telles que le Cloud, l’automatisation et les tests automatiques. La formation couvre le programme complet du module High Velocity IT et prépare tous les participants à l’examen ITIL 4 HVIT.

Understand the following terms:

• Digital organization
• High velocity IT
• Digital transformation
• IT transformation
• Digital products
• Digital technology
• Understand when the transformation to high velocity IT is desirable and feasible

The five objectives associated with digital products – to achieve:

• Valuable investments – strategically innovative and effective application of IT
• Fast development - quick realization and delivery of IT services and IT-related products
• Resilient operations - highly resilient IT services and IT-related products
• Co-created value - effective interaction between service provider and consumer
• Assured conformance - to governance, risk and compliance (GRC) requirements
• Understand how high velocity IT relates to:
• The four dimensions of service management
• The ITIL service value system
• The service value chain
• The digital product lifecycle
• Understand the following concepts:
• Ethics
• Safety culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

Know how to use the following principles, models and concepts:

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking
• to contribute to:
• Help get customers' jobs done
• Trust and be trusted
• Commit to performance
• Deal with uncertainty
• Improve by being inquisitive
• Know how the service provider ensures valuable investments are achieved
• Know how to use the following practices to contribute to achieving valuable investments:
• Portfolio management
• Relationship management
• Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management
• Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:

• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management
• Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:

• Relationship management
• Service design
• Service desk
• Know how the service provider ensures assured conformance is achieved
• Know how to use the following practices to contribute to achieving assured conformance:
• Information security management
• Risk management

Passage de l'Examen ITIL 4 HVIT après la formation et après vos révisions personnelles

• Nombre de questions: 40
• Type de questions: QCM
• Note: 40 points maximum
• Taux d’admissibilité: 70% ou plus
• Durée: 90 minutes (113 pour les non-bilingues)
• Examen à livre fermé
• Langue: Au choix (Francais, Anglais...)