This overview begins with a demonstration of the most common use cases of Tealeaf: metrics awareness and issue discovery. Then, after a brief introduction to the Tealeaf product line and how it works, participants practice using Report Builder, which makes ad-hoc reports easy to create, and the Search and Replay tools which enable visibility into the online customer experience. Users will learn how to use Search and Replay to calculate the business impact analysis of website issues. Finally, a description of the Tealeaf Maturity Model reviews the uses and resources companies typically adopt as they gain familiarity with Tealeaf and learn to derive more value from it.
Students will understand the benefits of Tealeaf: providing real-time awareness of key metrics, and enabling the discovery of customer experience issues. These goals will be accomplished by:
Sharing the common uses for Tealeaf and their benefits.
Searching for and replaying sessions to discover and analyze customer experience issues.
Building reports to monitor issues and key metrics.